3ck33 Privacy Policy & Data Protection

Introduction & Scope

3ck33 is an online casino and betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains how 3ck33 collects, uses, stores, and protects your personal information. By using our website or services, you are considered to have accepted the terms of this policy.

This policy applies to all of 3ck33's digital platforms — the website, mobile browser version, and all our online services. It does not apply to third-party websites linked from our platform; users are advised to review the privacy policies of those sites separately.

Information We Collect

3ck33 may collect the following types of information to provide its services, manage accounts, and meet legal obligations:

2.1 Information You Provide Directly

Information you supply to us yourself:

• Full name and date of birth (for age verification)
• Email address and contact details
• Account username and password (stored in encrypted form)
• Payment details: information required for bKash, Nagad, Rocket, or bank transfer
• Documents submitted for identity verification (such as a copy of your national ID)
• The content of your communications with our customer support team

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and approximate geographic location
• Device, operating system, and browser information
• Activity logs on the platform — pages visited, session duration
• Gameplay data: betting history, win/loss records
• Transaction time, amount, and method
• Information obtained through cookies and similar tracking technologies

Purpose of Data Use

3ck33 uses collected information for the following legitimate purposes:

We will not use your information beyond the purposes listed above. Your data is not used for marketing or third-party purposes without your explicit consent.

Data Sharing & Third Parties

3ck33 does not sell your personal information or share it with any unauthorised party. However, data may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with partners engaged for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. These partners process data in accordance with 3ck33's instructions and may not use it for their own purposes.

4.2 Legal Obligations

Information may be disclosed as required by a valid legal order, judicial process, or request from a competent authority. Any such disclosure will always remain within the legal framework and be limited to the minimum information necessary.

4.3 Fraud & Security

Information relating to fraudulent activity may be shared with relevant agencies to protect the integrity of the platform, prevent fraud, and safeguard other users.

Data Security Measures

3ck33 applies industry-standard technical and organisational measures to protect user data:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by SSL encryption technology.
• Password Hashing: Your password is never stored in plain text; a one-way cryptographic hash function is applied.
• Access Controls: Through strict role-based access controls, only authorised personnel can access personal data.
• Regular Security Audits: Regular security assessments are conducted to identify and address system vulnerabilities.
• Data Backups: Encrypted backup systems are in place to protect against data loss or destruction.
• Incident Response: Defined processes exist for the rapid detection of and response to any security incident.

However, no method of transmitting data over the internet or digital storage is completely secure. 3ck33 makes every effort to ensure the highest level of protection, but cannot guarantee absolute security in the event of an unintentional data breach.

Cookies & Tracking Technologies

3ck33 uses cookies and similar technologies to improve platform functionality and personalise your experience.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — maintaining login sessions, storing security tokens, and protecting form data. Without them, the platform cannot function properly.

6.2 Functional Cookies

These cookies are used to remember your preferences, language selection, and other customisations, improving your experience on subsequent visits.

6.3 Analytics Cookies

These cookies are used to collect aggregated data about platform usage in order to improve our services. The data collected is anonymised and not directly linked to any individual.

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features of the platform.

Data Retention Period

3ck33 retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: Complete information is retained for as long as the account remains active.
• Closed account data: Even after an account is closed, certain information may be retained for a specified period for legal, security, and fraud prevention purposes.
• Transaction records: Financial transaction data is retained in accordance with applicable financial regulatory requirements.
• Technical logs: Log files are retained for the period necessary for security and operational analysis.

Once the retention period ends, your information is securely deleted or anonymised so that you cannot be re-identified.

Your Rights & Controls

As a user of 3ck33, you have the following rights over your own data:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request the correction of inaccurate or incomplete information in your account.
• Right to Erasure: In certain circumstances you may request that your data be deleted, though this may be limited where legal obligations apply.
• Right to Object to Processing: You may object to your data being used for direct marketing purposes.
• Right to Data Portability: You may request your data in a structured, machine-readable format.
• Right to Close Your Account: You may close your account at any time; however, some information may be retained for a specified period for legal reasons.

To exercise these rights, contact our support team at: [email protected] — live chat and email support available 24/7 in Bengali and English.

Protection of Minors

3ck33 strictly provides services only to individuals aged 21 and above. Our platform does not knowingly collect information from or provide services to minors.

Age verification is in place during the registration process. If we become aware that information has been collected from a minor, we will immediately close that account and securely delete the collected data. If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.

Policy Changes & Updates

3ck33 may update this privacy policy from time to time — due to changes in services, technological developments, or legal requirements.

For significant changes, we will publish a notice on the platform and send a notification to the registered email address. For minor changes, the updated date on this page will reflect the revision.

Continued use of the platform after a policy change will be considered acceptance of the revised policy. If you object to any policy change, you have the option to close your account.

Contact & Complaints Process

If you have any questions, concerns, or complaints regarding this privacy policy, please contact the 3ck33 support team:

• Email: [email protected]
• Live Chat: Available 24/7 — in Bengali and English

Upon receiving a data protection request (access, correction, or deletion), 3ck33 will respond within a reasonable timeframe. For complex requests, we will keep you informed of the progress of the process.